At Akshyum Tara, we want you to have a smooth and satisfactory shopping experience. This Refund & Returns Policy explains when products may be returned, replaced, or refunded for purchases made through akshyumtara.com.

Please read this policy carefully before placing an order.

1. Return Eligibility

Due to the nature of our products, particularly personal-care, beauty, skin-care, hair-care, soaps, oils, and other hygiene-sensitive products, returns may be accepted only under eligible circumstances.

A return, replacement, or refund may be considered when:

You received a damaged product.

You received the wrong product.

A product is missing from your order.

You received an incorrect quantity.

The product received has a manufacturing defect.

The product received is materially different from the product ordered.

The product is otherwise eligible for return under applicable law.

2. Products Not Eligible for Return

For hygiene, safety, and quality reasons, opened or used personal-care and beauty products generally cannot be returned.

Returns may not be accepted for:

Products that have been opened or used.

Products with broken or removed seals.

Products damaged after delivery due to improper handling or storage.

Products without the original packaging.

Products altered, modified, or contaminated after delivery.

Products returned without prior approval.

Products purchased during a clearance or final-sale promotion, where clearly stated.

Products returned because the customer does not like the fragrance, texture, colour, or personal experience of the product, unless otherwise required by applicable law.

Customers should carefully check the product description, ingredients, size, quantity, and other information before placing an order.

3. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be asked to provide:

Order number.

Customer name.

Photographs of the outer package.

Photographs of the shipping label.

Photographs/videos of the product received.

Photographs/videos showing the damage or issue.

Details describing the problem.

For damaged packages, we strongly recommend taking photographs or recording a video before opening the package.

This evidence may be required to verify the issue with our courier or logistics partner.

4. Return Request Period

Return or replacement requests for damaged, defective, wrong, or incomplete products should generally be submitted within 48 hours of delivery.

Requests submitted after this period may not be accepted unless otherwise required by applicable law or approved by Akshyum Tara based on the circumstances.

5. Return Approval

Please do not send a product back without contacting us first.

After receiving your request, our team may review the information and photographs/videos provided.

If the return is approved, we will provide instructions regarding the return process.

Products returned without prior approval may not be accepted.

6. Return Condition

If a return is approved, the product should generally be:

Unused.

Unopened.

In its original packaging.

In saleable condition.

Accompanied by the relevant order details.

Packed securely to prevent damage during return transportation.

Where a product is defective or damaged upon arrival, we may provide specific instructions depending on the nature of the issue.

7. Replacement

Where an eligible product is damaged, defective, incorrect, or missing, Akshyum Tara may, at its discretion and subject to availability:

Replace the product with the correct product.

Send the missing product.

Provide another appropriate resolution.

Issue a refund where replacement is not possible.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund as applicable.

8. Refunds

If a refund is approved, the refund amount will generally relate to the eligible product/order amount.

Refunds may be issued through the original payment method or another appropriate method, depending on the payment method used and applicable payment-provider procedures.

For prepaid orders, refunds may be processed through the relevant payment gateway.

For Cash on Delivery orders, we may request appropriate bank account or other payment information to process an eligible refund.

9. Refund Processing Time

Once a refund has been approved, it may take approximately 5–10 business days for the amount to reflect in your account, depending on the payment method, bank, payment gateway, or financial institution.

Processing times may vary and are outside our direct control once the refund has been initiated.

10. Shipping Charges

Where the return or replacement is approved because:

The wrong product was sent.

The product arrived damaged.

The product has a verified manufacturing defect.

A product was missing from the order.

The order was incorrectly fulfilled by Akshyum Tara.

we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is requested for reasons not attributable to Akshyum Tara, return shipping costs may be the customer’s responsibility, where a return is permitted.

11. Wrong Product Received

If you receive a product different from the product you ordered, please contact us within the applicable return request period.

Please provide photographs of:

The product received.

The product packaging.

The shipping label.

The order details.

After verification, we may arrange a replacement or another appropriate resolution.

12. Missing Product

If one or more products are missing from your package, please contact us promptly.

We may verify the order, packing information, shipment details, and courier records before providing a resolution.

If the missing item is confirmed, we may:

Ship the missing item, subject to availability; or

Provide an applicable refund or alternative resolution.

13. Damaged Product

If a product arrives damaged, please contact us as soon as possible.

Photographs or videos may be required to determine whether the damage occurred during transportation or after delivery.

Once verified, we may provide a replacement, refund, or another appropriate resolution.

14. Manufacturing Defects

If you believe a product has a manufacturing defect, please contact us with photographs/videos and details of the issue.

Our team may review the claim and, where necessary, request additional information.

If the defect is verified, an eligible replacement or refund may be provided.

15. Change of Mind

Returns are generally not accepted simply because a customer changes their mind after receiving a product, particularly for opened or used personal-care and hygiene-sensitive products.

Please review product details carefully before placing an order.

16. Allergies and Personal Sensitivities

Customers are responsible for checking product ingredients and determining whether a product is suitable for their individual needs.

A return or refund will not ordinarily be provided because of an individual allergic reaction, sensitivity, fragrance preference, or personal response where the product supplied matches the product ordered and has not been shown to be defective.

If you experience an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

17. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation requests may be accepted only if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

18. Refused or Returned Shipments

If an order is returned to us because of:

Incorrect address.

Incomplete address.

Incorrect phone number.

Customer unavailability.

Customer refusal to accept delivery.

Failure to respond to courier communication.

the order may not automatically qualify for a refund of shipping charges.

If a refund is approved, applicable shipping, return, or other charges may be deducted where permitted.

19. Promotional and Discounted Products

Products purchased using promotional offers, coupons, discounts, combo offers, or special campaigns may be subject to additional return or refund conditions stated with the relevant promotion.

Unless otherwise stated, promotional eligibility does not override the rights available to customers under applicable law.

20. Exchange Policy

Direct exchanges may be available only for eligible products and circumstances.

Because many Akshyum Tara products are hygiene-sensitive, opened or used products generally cannot be exchanged.

Where an exchange is approved, the replacement product will be subject to availability.

21. Product Inspection

Akshyum Tara reserves the right to inspect and verify returned products before approving a replacement or refund.

A refund or replacement may be declined where the returned product does not meet the applicable eligibility requirements or where the reported issue cannot be reasonably verified.

22. Refund Exclusions

Unless otherwise required by applicable law, we may not provide a refund where:

The product has been used or opened without an eligible defect.

The product has been damaged after delivery by the customer.

The product has been improperly stored.

The product has been modified or contaminated.

The customer provides incorrect information.

The return request is outside the applicable return period.

The product was purchased from an unauthorized source rather than directly from Akshyum Tara.

The return is not approved in advance.

23. Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove or restrict any rights or remedies available to customers under applicable Indian consumer protection laws.

Where applicable law provides a customer with rights that differ from this policy, the applicable legal requirements will prevail.

24. Policy Changes

Akshyum Tara may update this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated effective date.

Customers are encouraged to review this policy before making a purchase.

25. Contact Us

For return, replacement, or refund requests, please contact us:

Akshyum Tara

Phone: +91 78688 68899
Email: drstaranandram786@gmail.com

Address:
Akshyum Divine
No. 347, Road/Street, Kamarajar Road,
Uppili Palayam, Coimbatore,
Tamil Nadu – 641015, India.

Website: akshyumtara.com

When contacting us regarding an order, please include your order number and the registered mobile number or email address used to place the order.